TCCU Online

SMS / Text Messaging Program

Town & Country Credit Union ("TCCU," "we") offers text messaging to provide you with important account information, transaction alerts, notifications and other credit union updates. To ensure compliance with the Telephone Consumer Protection Act (TCPA), the SMS / Text Messaging Program explains how we collect, use, protect, and share information related to our text messaging practices.

Information We Collect

When you opt in to receive text messages from TCCU, we may collet the following information:

Mobile phone number
Carrier informatoin
Date and time of opt-in
Message delivery information
Opt-in / opt-out preferences
Communication history related to text messages

How We Use Your Information

We use the information collected through our text messaging program to:

Send you account alerts and notifications
Send a One Time Password
Provide transaction confirmations and fraud alerts
Deliver important credit union updates and service announcements
Respond to your inquiries and requests
Improve our text messaging services
Comply with legal and regulatory requirements

Protection of Your Mobile Information

We are committed to protecting your information. Mobile information collected through our text messaging program, including your mobile phone number and text messaging opt-in consent data, will not be shared with third parties or affiliates for marketing or promotional purposes.

All text messaging originator opt-in data and consent information will not be shared with any third parties. This exclusion applies specifically to all mobile contact information and consent records obtained through our SMS program.

We may share your mobile information only in the following limited circumstances:

Service Providers: We may share information with trusted third-party service providers who assist us in operating our text messaging program, under strict confidentiality agreemtns and solely for hte purpose of delivering services to you.
Legal Requirements: We may disclose information when required by law, regulation, legal process, or governmental request.
Credit Union Operations: We may use information internally for customer service, technical support, and operational purposes related to your credit union membership.

Consent and Opt-In

By providing your mobile phone number and opting in to our text messaging program, you consent to receive text messages from East Texas Professional Credit Union. Consent is not a condition of membership or any product or service we offer. Message frequency varies depending on your preferences and account activity. Standard message and data rates may apply as determined by your mobile carrier.

How to Op-Out

You may opt out of receiving text messages from TCCU at any time at no cost to you. To opt out:

Text "Stop" to any message you receive from us.
Contact us directly at 1-800-872-6358 or info@townandcountry.org
Visit any Town & Country Credit Union location.

After you opt ou, you will receive on final confirmation message verifying that you have been unsubscribed. After this confirmation, you will no longer receive text messages from our SMS / texting program. If you wish to opt back in, you may do so following the original enrollment process.

Help and Support

If you need assistance with our text messaging program, you can:

Reply "HELP" to any message for assitance.
Contact us at 1-800-872-6358.
Email us at info@townandcountry.org
Visit any Town & Country Credit Union location.

Data Security

We implement appropriate technical and organizational security measures to protect your mobile information from unauthorized access, use, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Carrier Liability

Mobile carriers are not liable for delayed or undelivered messages. Message delivery may be affected by factors outside our control, including network coverage, device compatibility, and carrier policies.

Changes to This SMS / Text Messaging Program

We may update this SMS / Text Messaging Program from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting updates on our website and, where appropriate, through text message notification. Your continued participation in our text messaging program after changes are posted constitutes your acceptance of the revised policy.