We Asked. You Answered.

Recently, we invited eligible Town & Country Credit Union members to participate in a member satisfaction survey. The survey was sent to active members age 18 and older who have been with us for at least six months.

A NPS survey is a customer feedback survey designed to measure member loyalty and overall member satisfaction. The survey simply asks, "How likely are you to recommend Town & Country Credit Union to a friend, family member, or colleague?"

Responses were rated on a scale of 0 to 10, with members also having the opportunity to tell us why they gave their score. Those comments are just as valuable as the ratings, helping us understand what's working well and where we can continue to improve.

A Net Promoter Score is calculated from those responses. For credit unions, a score of 55 is considered excellent, and scores of 70 or higher are considered exceptional.

We're proud to share that Town & Country Credit Union earned an outstanding Net Promoter Score of 80!

This outstanding result reflects the trust, loyalty, and satisfaction of our members, and we're honored to serve you every day.

Thank you to our members who took the time to complete the survey and share your feedback. Your input helps us continue improving and providing exceptional products and services.