On Wednesday, May 20, the Town & Country Credit Union phone system will be converted to a new platform designed to improve the overall member experience. This upgrade is an important step toward creating more efficient communication options and enhancing the service you receive when you call in.

During this transition, members may notice longer-than-usual wait times when calling direct phone lines, branch locations and the contact center (reached through our 1-800 number). There may also be delays in receiving returned phone calls from staff as the system change is completed and teams adjust to the new setup. We appreciate your patience and understanding throughout this process. For immediate needs, we encourage you to use TCCU Online to access your accounts and complete everyday tasks.

While phone systems are being updated, all branches will remain open and continue operating during regular business hours, so members can still access in-person service without interruption. Once the new system is fully in place, callers will notice a new voice and improved menu options when using the 1-800 number, designed to make navigating services easier and more efficient.

Thank you for your continued patience and support as we make these improvements for the benefit of all members of Town & Country Credit Union.