There has been a recent rise in spoofing scams impacting credit union members, and we want to ensure you stay informed and protected.

Spoofing is a fraudulent practice in which scammers manipulate caller ID information to make it appear as though a call is coming from a trusted organization. In some cases, criminals can replicate Town & Country's phone number, making it seem as if the call is legitimately from Town & Country. The purpose of these calls is to deceive members into disclosing sensitive personal or account information.

Town & Country will never contact you by phone, text, or email to request confidential information related to your account. This includes your TCCU Online username, password, or the six-digit verification code used for online banking access. These credentials should never be shared under any circumstances.

If you receive a call from someone claiming to represent Town & Country, do not provide any information. End the call immediately and contact us directly using our official 1-800-872-6358 number to confirm the legitimacy of the communication.

Protecting your personal information is critical. Scammers rely on urgency and trust to gain access to accounts, but taking the time to verify communications can prevent fraud. If you have concerns, questions, or think you have shared any of your personal or account information, please call us at 1-800-872-6358, and we can help secure your accounts. We are committed to safeguarding your financial security.