Our mobile app has been updated and you will soon see an update notification on your device either on the app icon or within the app store depending on your device.
This update offers a smoother mobile experience with an improved look with menu and navigation enhancements. It also includes full session fingerprint authentication for supported devices allowing users to log in with just a touch, as well as Facial ID and full screen support for iPhone X.
This update should be seamless with no need to change your login credentials.
We are aware of two issues that you may encounter. For Apple users a 'Bad Request' error message may be displayed when logging in for the first time if you are selecting 'save information,' 'use fingerprint' or 'facial recognition.' To remedy this:
- Log in to the app without selecting 'save information,' 'use fingerprint' or 'facial recognition.'
- The app will then ask you to verify the last four digits of your social security number as you log in.
- Log off and then log back in, selecting one of those choices and it will work, saving your selection.
Also, Money Manager is not working for all members and accessing it may cause the app to crash. Our developer is aware of both of these issues and is working to correct them.
If you have questions about the update, please call 1-800-872-6358 and our contact center staff will assist you.