We're Here to Help | Town & Country Credit Union

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Town & Country Credit Union

Town & Country Credit Union

COVID-19 Update

Our lobbies are now open, with the exception of our Fargo Sanford location which will remain temporarily closed due to visitor restrictions at the Sanford Broadway Medical Center.

We're asking you to join us in taking precautions to help keep all of us healthy:

  1. Use the hand sanitizer that's available near the entrance.
  2. Maintain a 6-foot distance whenever possible. Stickers have been installed on the floor for you to stand on while waiting in line.
  3. Plexiglass germ guards have been installed on our teller lines. Please stand behind them while conducting your business.
  4. Masks are allowed, but not required in our branches. If you do choose to wear a mask, we ask that you do not wear anything else that would obstruct the view of your face such as a baseball cap, sunglasses or a hood.
  5. Do not come in if you’re feeling sick. Give us a call or access your account online to conduct your business.
  6. If you need to meet with an account opener or loan officer, call us to make an appointment by calling 1-800-872-6358. When you get to the branch, wait in your car until your scheduled appointment time.

We’re looking forward to serving you in our branches, but also understand that some of you may prefer a no-contact method of conducting business. You can still open an account or apply for a loan online, access your accounts through TCCU Online and our mobile app, or give us a call to make a transfer, loan payment or more. 

We're Here to Help

While it seems like the world is changing by the minute, there is one thing you can be sure of - your credit union is committed to you. Making sure that you have access to your funds is our top priority. Credit unions are an essential service and we take that responsibility seriously. We have a plan in place to continue serving you through whatever is to come, while keeping our staff safe and healthy. 

Your Money is Safe & Accessible

Your deposits are safe and insured by the NCUA*. You can be confident that we are a financially sound organization prepared to weather any economic downturn.

The safest and easiest way to access your money 24 hours a day during this time is through TCCU Online or our mobile app. If you're not currently signed up for online services, all you have to do is fill out a quick form and we'll grant you access. We're also prepared to help you open new deposit accounts or apply for a consumer loan through our online applications. You can even sign your documents securely via email using Docusign. If you need cash, our ATMs are always available, or you can use any ATM in the MoneyPass network fee-free. Plus, if you're a qualifying Star Rewards account holder, any ATM fees you do incur will be automatically refunded up to $25 each month.

If you need to visit one of our branches, our dedicated staff are ready to help through our drive thru. If you must meet in person, scheduled appointments are still available on a limited basis.

We're Here to Help

We recognize that this outbreak may be causing financial difficulties for you or your business due to layoffs, unpaid time off, closures and more. Members and employees who are negatively affected by COVID-19 are eligible to skip their next consumer loan payment** or make a CD withdrawal early with no penalty. Click the button at the bottom of this article to apply to skip your next loan payment or give us a call at 1-800-872-6358 about a CD withdrawal. If you're in need of additional assistance, reach out to your local loan officer to talk about options.

Protect Yourself from Fraud

During emergencies, it's common for scammers to increase their efforts. It is important to note that if we reach out to you, we will NEVER ask for confidential information such as your name, password, personal identification number (PIN) or other account information. If you are unsure if the call is legitimate, please hang up and call us right back. Our staff appreciates your diligence and will not be bothered.

We're all in this together. If you have any questions, give us a call at 1-800-872-6358

 

 

 

 

* Your savings are federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency.

**Visa, agriculture, annual payment, commercial and mortgage loans are excluded, as well as loans subject to the MLA.