Mobile Wallet FAQs | Town & Country Credit Union

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Town & Country Credit Union

Town & Country Credit Union

Offices Closed Friday, July 3 and Saturday, July 4, 2020

Our offices will be closed on Friday, July 3 and Saturday, July 4, in observance of Independence Day. This will include all locations as well as our contact center. Additionally, incoming wires and checks deposited using mobile deposit capture on Friday will not be deposited into accounts until Monday, July 6.

COVID-19 Update

Our lobbies are now open, with the exception of our Fargo Sanford location which will remain temporarily closed due to visitor restrictions at the Sanford Broadway Medical Center.

We're asking you to join us in taking precautions to help keep all of us healthy:

  1. Use the hand sanitizer that's available near the entrance.
  2. Maintain a 6-foot distance whenever possible. Stickers have been installed on the floor for you to stand on while waiting in line.
  3. Plexiglass germ guards have been installed on our teller lines. Please stand behind them while conducting your business.
  4. Masks are allowed, but not required in our branches. If you do choose to wear a mask, we ask that you do not wear anything else that would obstruct the view of your face such as a baseball cap, sunglasses or a hood.
  5. Do not come in if you’re feeling sick. Give us a call or access your account online to conduct your business.
  6. If you need to meet with an account opener or loan officer, call us to make an appointment by calling 1-800-872-6358. When you get to the branch, wait in your car until your scheduled appointment time.

We’re looking forward to serving you in our branches, but also understand that some of you may prefer a no-contact method of conducting business. You can still open an account or apply for a loan online, access your accounts through TCCU Online and our mobile app, or give us a call to make a transfer, loan payment or more. 

  • TCCU Mobile App Home page

    Don't Wait

    Download the App to Deposit your Check

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    Make Home Happen!

    Benefits of Homeownership

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    Open an Account
    from Home

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    READ THE LATEST NEWSLETTER

    Our July Newsletter is Now Ready

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    Auto Loan Rates as
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Mobile Wallet FAQs

How do I set a default card in my Mobile Wallet? 
  1. The first card you add to your Mobile Wallet will automatically become your default card. To change your default card, follow these steps:
    1. Apple Pay: Go to Settings – Wallet & Apple Pay and scroll down to Transaction Defaults." data-share-imageurl="">

 

  1. How do I set a default card in my Mobile Wallet? 
    1. The first card you add to your Mobile Wallet will automatically become your default card. To change your default card, follow these steps:
      1. Apple Pay: Go to Settings – Wallet & Apple Pay and scroll down to Transaction Defaults. Visit Default Card and choose a card from your list.
      2. Google Pay: Open Google Pay and tap on “Cards.” Select the card you’d like as your default card and click “Set as Default.”
      3. Samsung Pay: Open Samsung Pay, tap on your preferred card to view the back side of the card and then select “Set as Default Card.”
         
  2. How do I access Apple Pay from my device’s locked screen?
    1. To set up “double tap access” go to Settings – Wallet – Apple Pay and turn the switch to “allow access when locked.” You will then be able to access Apple Pay by double clicking the home button or the lock button (depending on device) while it is locked.
       
  3. What happens if I lose my device?
    1. Call Town & Country at 1-800-872-6358 and we will deactivate your token, canceling the card in your Mobile Wallet. Your physical card will remain active. Once you’ve located your mobile device, call us again to activate the token to continue using Mobile Wallet.  
       
  4. What happens if I get a new device?
    1. You will need to add your debit and/or credit cards to the device’s Mobile Wallet again.
       
  5. What happens if the POS doesn’t light up blue when I am trying to pay using Mobile Wallet?
    1. Ask the cashier if their terminal supports contactless cards. If so, let them know you’re planning to pay via Mobile Wallet.
       
  6. Can I make an in-store return using Mobile Wallet?
    1. Yes. Give the merchant your receipt and they will start processing the return. When asked for the credit card you used, use your Mobile Wallet just as you did to pay to process the refund.
       
  7. Does Mobile Wallet work with Town & Country HSA Debit Cards?
    1. Yes! All Town & Country Credit Union personal debit, credit and HSA cards are compatible with Mobile Wallet.
       
  8. What is the Express Transit Card in my Apple Mobile Wallet?
    1. This payment feature is available for subways and public transportation in larger cities such as New York City and Portland.
       
  9. What is the Apple Cash Card that is in my Mobile Wallet?
    1. The Apple Cash Card is a reloadable debit card through Green Dot Bank.