Updated: Merchant Deposit Now Available
Updated July 24, 2018
Remote deposit capture for merchants is back up and running. Thank you for your patience and we apologize for any inconvenience.
Updated July 19, 2018
Remote deposit capture for merchants is scheduled to be back up and running on July 24. Merchant customers will be contacted personally when the system is back online.
Updated July 11, 2018
Mobile deposit for mobile app users is back up and running. Thank you for your patience. Remote deposit capture for merchants is still unavailable. Merchant customers will be contacted personally when the system is back on line.
On June 20, 2018, our mobile deposit services started experiencing an error out of our control which would not allow mobile deposits to be processed. Unfortunately, this error is still occurring for our members. We understand this is very frustrating for our members and we apologize for the inconvenience this has caused. The company we contract with for our remote deposit services has experienced a significant outage causing a severe interruption. We are confident after receiving a detailed explanation from our vendor that all data remains safe and secure. This outage was caused by a hardware equipment issue, not a breach.
This outage is affecting all deposits made through the Town & Country mobile app and merchant remote deposit capture after 10 a.m. on June 20. If you have attempted to deposit a check during that time period, please do not discard or destroy the paper copy until this issue is resolved. For business capture merchants, this is in addition to any existing terms and conditions you would normally require. If you need access to those funds or you need to make additional deposits, please come into a branch location near you. You can find one here. If you have specific questions, please call us at 1-800-872-6458.
The vendor is working 24/7 to get our services up and running again, but due to the volume of data from multiple institutions, it is taking longer than anticipated for the information to be transferred from their backup. We are working closely with their team to get our services back up as soon as possible. We sincerely apologize for the inconvenience this has caused and will continue updating this article as we get more information. Merchant customers will be contacted directly when this issue is resolved.