Remote Deposit: As of July 11, mobile deposit for mobile app users is back up and running. Remote deposit capture for merchants continues to be unavailable due to a prolonged outage from our vendor. We apologize for any inconvenience this has caused. We recommend coming into a branch to make any deposits until this is resolved. Click here to find a location near you. If you have questions specific to your account, you can also call us at 1-800-872-6358. For more information, click here.
Updated: Merchant Deposit Currently Unavailable
Updated July 11, 2018
Mobile deposit for mobile app users is back up and running. Thank you for your patience. Remote deposit capture for merchants is still unavailable. Merchant customers will be contacted personally when the system is back on line.
On June 20, 2018, our mobile deposit services started experiencing an error out of our control which would not allow mobile deposits to be processed. Unfortunately, this error is still occurring for our members. We understand this is very frustrating for our members and we apologize for the inconvenience this has caused. The company we contract with for our remote deposit services has experienced a significant outage causing a severe interruption. We are confident after receiving a detailed explanation from our vendor that all data remains safe and secure. This outage was caused by a hardware equipment issue, not a breach.
This outage is affecting all deposits made through the Town & Country mobile app and merchant remote deposit capture after 10 a.m. on June 20. If you have attempted to deposit a check during that time period, please do not discard or destroy the paper copy until this issue is resolved. For business capture merchants, this is in addition to any existing terms and conditions you would normally require. If you need access to those funds or you need to make additional deposits, please come into a branch location near you. You can find one here. If you have specific questions, please call us at 1-800-872-6458.
The vendor is working 24/7 to get our services up and running again, but due to the volume of data from multiple institutions, it is taking longer than anticipated for the information to be transferred from their backup. We are working closely with their team to get our services back up as soon as possible. We sincerely apologize for the inconvenience this has caused and will continue updating this article as we get more information. Merchant customers will be contacted directly when this issue is resolved.