Town & Country Credit Union celebrates Impact Award winners | Town & Country Credit Union

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Town & Country Credit Union

Town & Country Credit Union

Offices Closed Friday, July 3 and Saturday, July 4, 2020

Our offices will be closed on Friday, July 3 and Saturday, July 4, in observance of Independence Day. This will include all locations as well as our contact center. Additionally, incoming wires and checks deposited using mobile deposit capture on Friday will not be deposited into accounts until Monday, July 6.

COVID-19 Update

Our lobbies are now open, with the exception of our Fargo Sanford location which will remain temporarily closed due to visitor restrictions at the Sanford Broadway Medical Center.

We're asking you to join us in taking precautions to help keep all of us healthy:

  1. Use the hand sanitizer that's available near the entrance.
  2. Maintain a 6-foot distance whenever possible. Stickers have been installed on the floor for you to stand on while waiting in line.
  3. Plexiglass germ guards have been installed on our teller lines. Please stand behind them while conducting your business.
  4. Masks are allowed, but not required in our branches. If you do choose to wear a mask, we ask that you do not wear anything else that would obstruct the view of your face such as a baseball cap, sunglasses or a hood.
  5. Do not come in if you’re feeling sick. Give us a call or access your account online to conduct your business.
  6. If you need to meet with an account opener or loan officer, call us to make an appointment by calling 1-800-872-6358. When you get to the branch, wait in your car until your scheduled appointment time.

We’re looking forward to serving you in our branches, but also understand that some of you may prefer a no-contact method of conducting business. You can still open an account or apply for a loan online, access your accounts through TCCU Online and our mobile app, or give us a call to make a transfer, loan payment or more. 

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Town & Country Credit Union celebrates Impact Award winners

Each year, Town & Country Credit Union recognizes four employees who exemplify the credit union’s mission of “positively impacting those we serve” as recipients of the Impact Award. The 2019 Impact Award winners are:

Michael Couse, Junior Systems Administrator in Minot. Michael was nominated for going above and beyond to help his coworkers and Town & Country members. He efficiently addresses every technology issue with an extra dose of patience and understanding which is appreciated by all.

Mallory Lochthowe, Loan Servicing Supervisor in Minot. Mallory was nominated for being the force behind all types of behind-the-scenes projects that positively impact our members and employees each day. She not only finds a way to say yes but also maintains a positive attitude no matter what she’s asked to do.

Heidi Hage, Organizational Development Manager in Fargo. Heidi was nominated because she makes a difference in the lives of our employees every day with her infectious energy, down-to-earth training style and willingness to be a sounding board for any issues that come up.

Lisa Millar, Mortgage Loan Officer Assistant in Fargo. Lisa was nominated due to her wealth of knowledge and not being afraid to share it with her coworkers and the members she works with. She’s dependable and her common sense allows her to stay grounded, focused and committed to excellent member service even when things get busy.

In addition to the award, Impact Award winners are also given $500 to donate to a charity of their choice. This year’s donations were given to the Souris Valley United Way, Souris Valley Animal Shelter, Post 2 Legion Baseball and Stand Up to Cancer.

Michael Couse

Michael Couse

Junior Systems Administrator

Mallory Lochthowe

Mallory Lochthowe

Loan Servicing   Supervisor

Heidi Hage

Organizational Development Manager

Lisa Millar

Mortgage Loan Officer Assistant

 

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