Affected by COVID-19? Skip Your Next Loan Payment & More! | Town & Country Credit Union

Website mobile logo

Town & Country Credit Union

Town & Country Credit Union

COVID-19 Update

Our lobbies are now open, with the exception of our Fargo Sanford location which will remain temporarily closed due to visitor restrictions at the Sanford Broadway Medical Center.

We're asking you to join us in taking precautions to help keep all of us healthy:

  1. Use the hand sanitizer that's available near the entrance.
  2. Maintain a 6-foot distance whenever possible. Stickers have been installed on the floor for you to stand on while waiting in line.
  3. Plexiglass germ guards have been installed on our teller lines. Please stand behind them while conducting your business.
  4. Masks are allowed, but not required in our branches. If you do choose to wear a mask, we ask that you do not wear anything else that would obstruct the view of your face such as a baseball cap, sunglasses or a hood.
  5. Do not come in if you’re feeling sick. Give us a call or access your account online to conduct your business.
  6. If you need to meet with an account opener or loan officer, call us to make an appointment by calling 1-800-872-6358. When you get to the branch, wait in your car until your scheduled appointment time.

We’re looking forward to serving you in our branches, but also understand that some of you may prefer a no-contact method of conducting business. You can still open an account or apply for a loan online, access your accounts through TCCU Online and our mobile app, or give us a call to make a transfer, loan payment or more. 

Affected by COVID-19? Skip Your Next Loan Payment & More!

We’re aware that you may be hurting financially due to situations out of your control during the COVID-19 pandemic. Here are a couple ways we might be able to help: Affected by COVID-19? We Can Help!

Skip-a-Pay

We’re providing members negatively impacted by COVID-19 the opportunity to skip their next consumer loan payment* with no fees. To get started fill out this short form and a consumer lender will be in touch regarding your request. If you have additional questions regarding Skip-a-Pay, please call 1-800-872-6358 to speak to a consumer lender. 

Early CD Withdrawal

Need access to funds that are tied up in CDs?  Anyone experiencing hardship during this time is eligible for early withdrawal from your CDs with absolutely no penalty fees. To withdraw your funds, call 1-800-872-6358 to speak to a local Town & Country representative. They’ll transfer the funds into one of your credit union accounts.

We’re Here to Help

If the above options aren’t applicable to you, but you’re still experiencing a financial hardship, please give us a call. As a member owned financial cooperative, we will do everything we can to help our members get through this difficult time.

 

*Visa, agriculture, annual payment and commercial loans, as well as loans subject to the MLA are not eligible for Skip A Payment. When skipping a payment the term of the loan will extend and interest will continue to accrue and may result in higher total finance charges.