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Q: |
What is TCCU Online? |
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A: |
TCCU Online
is your credit union’s newest electronic
service whereby you can access your account
through the Internet. It is designed to
provide you with the best in modem, secure
remote access. TCCU Online allows you to
access your account information and funds,
24 hours a day, seven days a week from your
personal computer. |
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Q: |
What types of accounts can I view with
TCCU Online? |
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A: |
With TCCU
Online, you can view all of your credit
union accounts including checking, savings,
loans, Visa, Certificates of Deposit and
IRA’S. |
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Q: |
What can I do in TCCU Online? |
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A: |
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Check real-time
account balances
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Review account
information and history
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Transfer funds
between accounts
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Reconcile
transactions that have cleared the
credit union
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Make Loan payments
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View checks that
have cleared
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Verify year end
and year to date interest
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Q: |
How much does TCCU Online cost? |
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A: |
TCCU Online
is FREE! |
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Q: |
How do I enroll for TCCU Online? |
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A: |
Simply pick
up or request a TCCU Online
brochure/application from the credit union
or complete the online application and email
to us at
info@townandcountry.org. |
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Q: |
How do I access my account after I
enroll? |
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A: |
Once you
receive your PIN, use it to access TCCU
Online anytime by clicking on the TCCU
Online icon on our homepage
www.townandcountry.org.
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If you are looking
at your account card, (e.g. 12345-6-00)
enter all numbers except the last two
numbers
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If you are looking
at the bottom of your check blanks,
begin with the fourth number including
the zeros and exclude the last number.
Check
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Q: |
Is TCCU Online secure? |
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A: |
Yes. TCCU
Online uses an integrated security system to
protect your account data from exposure to
unauthorized persons. This system is a
three-tiered security policy that governs
all aspects of the TCCU Online service. Each
tier governs a unique aspect of your TCCU
Online sessions and transactions with the
credit union. These policies form a rigid
security implementation that enables members
to conduct business with the credit union
via the Internet with an extremely high
degree of security. |
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Q: |
Can anyone from the "Outside" access the
credit union's database? |
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A: |
At no time
does anyone from the outside world have
access to the credit union’s database via
the Internet. Any and all requests for data
must pass through two distinct validation
and control centers. Each request and answer
is logged at each stop through the firewall.
Additionally, any suspicious activity is
logged and causes an alarm. |
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Q: |
What is Encryption? |
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A: |
Encryption
occurs for all information going to and from
both you and TCCU Online. Simply stated,
encryption is "mumbo jumbo". Encryption
takes meaningful text or numbers, and
scrambles them into numerical nonsense
before transmitting them across the
Internet. This process uses complex
mathematical formulas to create a key that
is used to translate the "mumbo jumbo"
nonsense back into meaningful data. There
are billions of potential keys and a
different one is used for each online
session with TCCU Online. The key to be used
is established when the online connection is
made between your computer and TCCU Online.
Your next online session will use a
completely different key! |
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Q: |
What about my Personal Account? |
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A: |
Your
personal account also has an additional
two-layers of security, your User ID and
your PIN. Both are individual codes specific
to your account only. |
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Q: |
What kind of computer equipment and
software program is needed to use TCCU
Online? |
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A: |
You do not
need a special computer configuration to
access TCCU Online. Generally, faster
processors will give you a better/faster
experience. Macintosh computers will also
access TCCU Online through Virtual PC. |
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Q: |
What Internet Browser do I need to use? |
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A: |
To access
TCCU Online, you need to use an internet
browser that supports security encryption.
TCCU Online supports Microsoft Internet
Explorer 4.0 or higher and Netscape
Navigator 4.75 or higher.
To ensure your
browser is up-to-date and secure download
the latest versions here: |
 Download
Microsoft Internet Explorer |
 Download
Netscape Navigator |
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Q: |
Do I need an Internet Service Provider
(ISP)? |
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A: |
Having
Internet access is the key to TCCU Online.
It is important to note, you must use the
browser that supports TCCU Online. If you
subscribe to American Online, the current
standard browser version offered is
Microsoft Internet Explorer 4.0. These meet
our security standards. |
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Q: |
What type of member support does TCCU
Online have? |
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A: |
TCCU Online has an online help feature that
can help answer many questions you may have
when you are using TCCU Online. Members may
email
info@townandcountry.org or call
800-872-6358. |
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Q: |
Who do I contact if I forget my
password? |
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A: |
If you
forget your password, you can call or
email
info@townandcountry.org. After
verifying you are the account holder, your
password will reset and you will be
informed. You may also use the "Forgot my
Password" link after you've clicked on TCCU
Online Access and entered your Online ID.
You're password will be reset and sent to
the email address you have on file. |
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Q: |
How do I change my password? |
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A: |
To change your password, simply click on the
"My Account" button, then "Change my
Password." Enter a new password and reenter
it following the password criteria listed. Your password change
will be effective immediately. |
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Q: |
What is my account number? |
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A: |
-
If you are
looking at your account card, (e.g.
12345-6-00) enter all numbers except the
last two numbers
-
If you are
looking at the bottom of your check
blanks, begin with the fourth number
including the zeros and exclude the last
number.
Check
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