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Q: |
What
information is available through TCCU's
eStatement program? |
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A: |
You can
receive your monthly account statement and
newsletter, free, via email and our secure
website. |
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Q: |
Is there a
charge for receiving eStatements? |
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A: |
No. There is no
charge for our eStatement service. |
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Q: |
Is my
eStatement account information protected
from others viewing it? |
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A: |
Yes. Your
information is protected with the latest
security features and requires a password
that only you will know to access the
information. TCCU's eStatement service also
uses 128-bit encryption security to ensure
that your private information stays private. |
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Q: |
What kind
of computer equipment and software program
is needed to receive TCCU's eStatements? |
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A: |
You need a
computer with Internet access and an
Internet browser that supports 128-bit
encryption. Netscape Navigator 4.75 or
higher, Microsoft Internet Explorer 5.5 or
higher, CompuServe 2000, and AOL 5.0 or
higher provide the security encryption
required for TCCU's eStatement program. |
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Q: |
What if my
Internet browser is not one of the versions
needed to access my account information? |
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A: |
Both
Netscape and Microsoft offer free download
upgrades of their browsers on their
respective homepages. The icons below will
link you to the browser's download page. |
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 Download
Microsoft Internet Explorer |
 Download
Netscape Navigator |
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Q: |
How do I
view my monthly eStatement? |
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A: |
Your
eStatement can be accessed through TCCU
Online on our homepage at
www.townandcountry.org. After
you've logged in, double click on the
"eStatements" button. |
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Q: |
What if I
accidentally delete my email notification
that my statements are ready? Can I still
view them? |
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A: |
Yes. Even
if you delete the email notification you can
access your eStatements through TCCU Online
from TCCU's
homepage at
www.townandcountry.org. After you've
logged in, double click on the "eStatements"
button. |
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Q: |
What if I
no longer want to receive my statement
electronically? How do I stop receiving
eStatements? |
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A: |
You can
switch back to the paper version of your
statements at any time. Contact a TCCU
representative at 800-872-6358, or by email
at
eservices@townandcountry.org and
ask to change your statements back to paper. |
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Q: |
Can I have
my eStatement email notification sent to two
different email addresses? |
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A: |
No. We can
only send your eStatement notification to
one email address; however, you can access
your statements via any computer with
Internet access. Simply go to
www.townandcountry.org, log into
TCCU Online, and click on
the "eStatements" button after you
logged in. |
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Q: |
How can I
get a paper copy of my statement? |
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A: |
You can
print any statement or notice from your
library of available statements and notices.
If you would like to print a copy, there are
three different ways to do so:
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Selecting
File/Print from the menu bar at the top
of the eStatement screen
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Clicking on
the Printer-Friendly Text Only View
option under the masthead
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Clicking on
the Open/Save Standard Statement option
under the masthead
(NOTE: You
may have to adjust your printer margins the
first time you print by selecting File/Page
Setup from the menu bar and setting the left
and right margins to .25 each) |
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Q: |
Will I
automatically get my Visa statements via
eStatements if I enroll my account? |
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A: |
Yes. You
will receive your visa statement with your
eStatement. |
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Q: |
How do I
notify the credit union of my new email
address? |
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A: |
You can
contact an TCCU representative at
800-872-6358, or by email at
eservices@townandcountry.org. |
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Q: |
When,
during the month, will my eStatement be
available online for viewing? |
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A: |
Your
eStatement will be available approximately
the first week of the month. |
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Q: |
How long
will the statement remain "online?" |
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A: |
TCCU's
eStatement program will ultimately provide
the last 18 months statements. |
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Q: |
Can my
eStatement information be exported to other
programs? |
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A: |
TCCU's
eStatements can be saved as a text file and
imported into Microsoft Word or another text
program. |
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Q: |
Why didn't
I receive my eStatement notification this
month? |
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A: |
There are
several possible reasons why your eStatement
notification did not arrive in your email
inbox:
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The email
address we have on file for you is
incorrect.
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Your inbox is
currently full and your Internet Service
Provider (ISP) will not allow additional
messages to be delivered.
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Your email address
is correct in our files, but your ISP
thinks the eStatement notification is
"spam" mail and is blocking the message
from being delivered. This is
particularly true when one sender is
emailing a large number of the ISP's
customers at the same time, which is
what happens when we send your
eStatement notification.
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Email spam filters
or the pop-up blocker software used by
your Internet Service Provider may be
preventing our email notification from
entering your in-box.
Click here for more information
on how to modify these settings on your
computer.
If you
failed to receive your eStatement
notification, you may contact TCCU at
800-872-6358, or by email at
eservices@townandcountry.org and
verify the email address we have on file for
you. |
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Q: |
What if I'm
not receiving a monthly eStatement email
notification? |
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A: |
If you're
not receiving your monthly TCCU eStatement
email notification, or are having trouble
accessing your eStatement library, you may
need to adjust your PC's spam filter and
pop-up blocker settings.
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Make sure
you've updated your email address with
us if you've changed it since signing up
for eStatements. It's easy to do: just
log into your eStatement library and
click on "Change Address." You'll be
asked to fill out a simple form that you
can submit electronically.
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Today's
Internet Service Providers (ISPs) often
have spam filters that help prevent
unwanted email messages from flooding
your inbox. Many ISPs now require you to
select the email addresses from which
you'll accept messages; any email
addresses that are not on your
'acceptable' email list will be
categorized as spam and automatically
deleted.
To prevent
TCCU's email messages from being seen as
spam, please be sure to add
eservices@townandcountry.org to
your "acceptable" email address list. If
your ISP blocks these addresses, you will
not receive your eStatement email
notification alerting you that your
eStatement is ready to view, or any other
pertinent electronic communications from
TCCU. |
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Q: |
What if I'm
having troubles accessing me eStatement
library? |
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A: |
If you're
unable to access your eStatement library,
your ISP's pop-up blocker settings could be
the culprit.
Many ISPs automatically provide pop-up
blocker software, which prevents any pop-up
boxes from appearing when you access
websites that contain them. However, not all
pop-ups are bad. With TCCU's eStatements,
you'll receive a pop-up box letting you know
that you are entering a secure site–you must
click "OK" to continue. If your pop-up
blocking software is enabled, you won't
receive this pop-up box, and you'll be
unable to continue to your eStatement
library.
Fortunately, many ISPs will allow you to
pick and choose the sites from which you
will accept pop-up boxes. In this case, you
simply need to add
www.townandcountry.org to your
'acceptable' pop-up box list. |
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AOL Users
(version 5.0 or higher):
To allow email from Town & Country:
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In "Mail
Controls", click on the "People and
Places" item in the "Table of Contents"
to the left on the "Mail Controls"
screen.
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Select your
preference for allowing or blocking
email from particular people and places
by clicking once on the setting. The
circle next to the setting will become
dark, indicating that it has been
selected.
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Type
eservices@townandcountry.org
in the box provided and click "Add."
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MSN Users
(version 8.0):
To allow email from Town & Country:
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In "Mail
Controls," add
eservices@townandcountry.org
to your Contact List. If your spam
filters are set at "Enhanced" or
'Exclusive' adding these addresses to
your personal Contact list will allow
your eStatement email notification, and
other Town & Country email
communications, to be delivered to your
inbox.
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