|
Q: |
What
information is available through TCCU's eLert service? |
|
A: |
Members can
receive an eLert when:
-
Loan Rates change
-
Certificate and
Money Market Savings rates change
-
My Direct Deposit
is processed
-
My checking
account has an overdraft or returned
check
-
The Newsletter is
available online
-
An eLert will also be
received when new eLert categories are added
by the TCCU
|
|
Q: |
How often
will I receive an eLert? |
|
A: |
eLerts are sent
every time your "Tell Me When" event occurs.
Events can occur daily, weekly or monthly. |
|
|
|
Q: |
How much
does TCCU's eLert service cost? |
|
A: |
There is no
charge for TCCU's eLert service.
In fact, once you're an eLert member, you'll
be eligible to receive special credit union
product offers via email. |
| |
|
Q: |
What kind
of computer equipment and software program
is needed to use TCCU's eLerts? |
|
A: |
You do not
need any special computer configuration or
software package to access your eLerts, just
a computer, a modem, Internet access and an
Internet browser that supports 128-bit
encryption. Netscape Navigator 4.75 or
higher, Microsoft Internet Explorer 5.5 or
higher, CompuServe 2000, and AOL 5.0 or
higher provide the security encryption
required for certain parts of TCCU's eLert service. |
| |
|
Q: |
What if my
Internet browser is not one of the versions
needed to access my account information? |
|
A: |
Both
Netscape and Microsoft offer free download
upgrades of their browsers on their
respective homepages. Click on the icons
below to transfer directly to your browser's
download page. |
 Download
Microsoft Internet Explorer |
 Download
Netscape Navigator |
| |
|
Q: |
How do I
view my eLerts? |
|
A: |
Your eLert
can be viewed by opening the email
notification that will be sent to your email
address of record. |
| |
|
Q: |
What if I
no longer want to receive my eLerts? How do
I stop receiving them? |
|
A: |
You may
change your eLert options or unsubscribe
from eLerts in one of the following ways:
Visit the "eLert enrollment" page to
unsubscribe online by
clicking here. Enter your account number
and your current eLert account will be
displayed. To remove one eLert option,
uncheck the box next to the eLert name. To
unsubscribe entirely, simply click the
"unsubscribe" button and you will be removed
from the service. You may also contact a
credit union representative at
800-872-6358, or by sending an email to:
eservices@townandcountry.org if
you need assistance. |
| |
|
Q: |
Can I have
my eLert email notification sent to two
different email addresses? |
|
A: |
We can only
send your eLert notification to one email
address. |
| |
|
Q: |
How do I
notify the credit union of my new email
address? |
|
A: |
You can
change your email address online on the
eLert enrollment form by clicking
here and
entering your account number or contact a
credit union representative at 800-872-6358, or by sending an email
to:
eservices@townandcountry.org. |
| |
|
Q: |
How do I
change my eLert choices? |
|
A: |
You can Add
or Delete individual eLert choices on the
eLert enrollment form by
clicking here and
entering your account number. Your current
email address and choices will be displayed.
Check the box to the left of an eLert choice
to add the eLert or uncheck the box to
delete the eLert. Be sure to click on the
"SAVE" button to record your preferences. |
| |
